FREQUENTLY ASKED QUESTIONS

We are here to help.

If your question is not covered below, please visit our contact us page.

CuleM

What does CuleM mean?

“The definition of cule is small. An example of the suffix cule is molecule.”


Cule represents the watch and its many intricate components.  

M means meaningful and lasting.

Cule + M = CuleM

How do I pronounce CuleM?

CuleM is pronounced

Q-Lem

with an english pronunciation of the letter Q.

Virtual or in-person appointments

Can I make an appointment to see the watches virtually or in-person?

We would love to meet you and show you our watches virtually or in person.

Virtual Appointment

We would love to meet you and show you our watches virtually or in person. 

No matter where you are in the world, a virtual appointment is an opportunity to get to know us, our brand and give you a close look at the CuleM watches that you are interested in seeing. Please book a virtual appointment in English using the online calendar in the appointments page. If you would like to have a virtual appointment in Chinese or Spanish, please contact us.

In-Person Appointment

Please contact us to arrange an English speaking appointment in London, UK or English/Spanish in Alicante, Spain.

Do you have any retailers where I can review your watches?

We only sell our watches through this website. However, you can make an appointment to see our watches.

Payments & finance

What payments methods do you accept?

We accept payment via all major debit and credit cards (Visa, Mastercard & Amex) via our website.

We also accept payments via Paypal.

In person, payments can also be made in cash.

Do you offer interest-free finance?

We offer interest free finance if you are a resident in the UK or Spain and over 18 years old via our partner Klarna. This option is available when selecting your payment method in the checkout.

Shipping & returns

How much is shipping? How long will shipping take?

If I want to return a watch, how can I do this?

You can exchange or return your CuleM watch within 30 days of the shipment date provided that it has not been used and is in the same condition that you received it. The watch must also be unworn and in its original packaging.

Five year movement guarantee

What does the five year movement guarantee cover?

The five year movement guarantee covers any manufacturing defects.


If there is a fault, we will repair or replace any part of the movement found to be a manufacturing defect.


The guarantee does not cover:

  • Normal wear and tear and aging of the watch, the glass or any strap
  • Damage resulting from accidents, mishandling or improper use (such as knocks, dents, crushes, or scratches);
  • Damage caused by improper or unauthorised modification, service or repair other than prescribed by CuleM Watches;
  • Overwinding of the mechanical automatic watch;
  • Magnetisation of the watch movement;
  • Leather straps and bracelets.

How do I maintain the validity of the guarantee?

We ask that you send your watch to CuleM Watches for a service after you have owned it for three years.  

Certification of the guarantee will be completed in the bespoke watch passport (book) that accompanies your watch. Please be certain to retain this certificate in order to benefit from the guarantee.

Care & servicing

Can you service my CuleM watch for me?

We hope that you enjoy your watch and it is built to be worn often.  


You can extend its working life by having it serviced. We advise you to service your watch every three years.


If you would like to service your watch, or if it needs to be repaired, please contact us.

How should I clean my CuleM watch?

Wipe the front and back of your watch with a dry, soft microfibre cloth. We supply a soft, microfibre cloth with your watch.

Straps & bracelets

What wrist sizes do CuleM strap and bracelets fit?

All of our straps and bracelets fit mens and womens wrist sizes  

from 16cm to 21cm.

How do I change straps?

All of our straps and bracelets have a quick change pin locking system to allow you to change them on the move. It takes just a few seconds to change a strap or bracelet.

How do I clean my straps?

Cleaning the Italian leather straps can be done with an appropriate leather care product.

Do not put your leather strap in water.

How do I adjust the bracelet?

It’s easy and only takes a minute to adjust to adjust the bracelet to fit your wrist. Simply insert a small screwdriver or similar tool into the hole in the clasp. Pry the clasp open and slide the clasp to fit your wrist size. Then, firmly close the clasp. If unsure, please contact us and we can demonstrate via a virtual appointment.

How do I clean the bracelet?

Wipe the bracelet with the dry, soft microfibre cloth we supplied with your watch.

PACKAGING

What kind of packaging is my CuleM watch presented in?

All CuleM watches come with a practical watch trunk box with a watch compartment and drawer for additional straps. Please note that every CuleM watch comes with an additional strap.

Regarding the disposable packaging, it is 100% plastic-free.

FREQUENTLY ASKED QUESTIONS

We are here to help.

If your question is not covered below, please visit our contact us page.

CuleM

What does CuleM mean?

“The definition of cule is small. An example of the suffix cule is molecule.”


Cule represents the watch and its many intricate components.  

M means meaningful and lasting.

Cule + M = CuleM

How do I pronounce CuleM?

CuleM is pronounced

Q-Lem

with an english pronunciation of the letter Q.

Virtual or in-person appointments

Can I make an appointment to see the watches virtually or in-person?

We would love to meet you and show you our watches virtually or in person.

Virtual Appointment

We would love to meet you and show you our watches virtually or in person. 

No matter where you are in the world, a virtual appointment is an opportunity to get to know us, our brand and give you a close look at the CuleM watches that you are interested in seeing. Please book a virtual appointment in English using the online calendar in the appointments page. If you would like to have a virtual appointment in Chinese or Spanish, please contact us.

In-Person Appointment

Please contact us to arrange an English speaking appointment in London, UK or English/Spanish in Alicante, Spain.

Do you have any retailers where I can review your watches?

We only sell our watches through this website. However, you can make an appointment to see our watches.

Payments & finance

What payments methods do you accept?

We accept payment via all major debit and credit cards (Visa, Mastercard & Amex) via our website.

We also accept payments via Paypal.

In person, payments can also be made in cash.

Do you offer interest-free finance?

We offer interest free finance if you are a resident in the UK or Spain and over 18 years old via our partner Klarna. This option is available when selecting your payment method in the checkout.

Shipping & returns

How much is shipping? How long will shipping take?

If I want to return a watch, how can I do this?

You can exchange or return your CuleM watch within 30 days of the shipment date provided that it has not been used and is in the same condition that you received it. The watch must also be unworn and in its original packaging.

Five year movement guarantee

What does the five year movement guarantee cover?

The five year movement guarantee covers any manufacturing defects.


If there is a fault, we will repair or replace any part of the movement found to be a manufacturing defect.


The guarantee does not cover:

  • Normal wear and tear and aging of the watch, the glass or any strap
  • Damage resulting from accidents, mishandling or improper use (such as knocks, dents, crushes, or scratches);
  • Damage caused by improper or unauthorised modification, service or repair other than prescribed by CuleM Watches;
  • Overwinding of the mechanical automatic watch;
  • Magnetisation of the watch movement;
  • Leather straps and bracelets.

How do I maintain the validity of the guarantee?

We ask that you send your watch to CuleM Watches for a service after you have owned it for three years.  

Certification of the guarantee will be completed in the bespoke watch passport (book) that accompanies your watch. Please be certain to retain this certificate in order to benefit from the guarantee.

Care & servicing

Can you service my CuleM watch for me?

We hope that you enjoy your watch and it is built to be worn often.  


You can extend its working life by having it serviced. We advise you to service your watch every three years.


If you would like to service your watch, or if it needs to be repaired, please contact us.

How should I clean my CuleM watch?

Wipe the front and back of your watch with a dry, soft microfibre cloth. We supply a soft, microfibre cloth with your watch.

Straps & bracelets

What wrist sizes do CuleM strap and bracelets fit?

All of our straps and bracelets fit mens and womens wrist sizes  

from 16cm to 21cm.

How do I change straps?

All of our straps and bracelets have a quick change pin locking system to allow you to change them on the move. It takes just a few seconds to change a strap or bracelet.

How do I clean my straps?

Cleaning the Italian leather straps can be done with an appropriate leather care product.

Do not put your leather strap in water.

How do I adjust the bracelet?

It’s easy and only takes a minute to adjust to adjust the bracelet to fit your wrist. Simply insert a small screwdriver or similar tool into the hole in the clasp. Pry the clasp open and slide the clasp to fit your wrist size. Then, firmly close the clasp. If unsure, please contact us and we can demonstrate via a virtual appointment.

How do I clean the bracelet?

Wipe the bracelet with the dry, soft microfibre cloth we supplied with your watch.

PACKAGING

What kind of packaging is my CuleM watch presented in?

All CuleM watches come with a practical watch trunk box with a watch compartment and drawer for additional straps. Please note that every CuleM watch comes with an additional strap.

Regarding the disposable packaging, it is 100% plastic-free.

SUBSCRIBE TO OUR NEWSLETTER